Learning Experience (LX) Implementation Specialist
At JA Worldwide, our Education Team supports the development, implementation, and continuous improvement of learning experiences across our global network. We are seeking an Implementation Specialist, Learning Experiences to help JA teams successfully access, adopt, and implement global learning experiences and related resources.
Reporting to the Director, Learning Experiences, the Implementation Specialist will provide day-to-day implementation support across JA Worldwide’s global Learning Experience portfolio. This person will work closely with JA network teams and colleagues across Education and Technology to coordinate learning experience implementation, provide hands-on platform and member support, manage resources and operational workflows, maintain implementation documentation, and respond to member needs.
This is a hands-on, service-oriented role for someone who is highly organized, responsive, and comfortable communicating with colleagues across countries, cultures, and varying levels of technical and educational experience. The ideal candidate enjoys helping others, can translate complex information into clear and practical guidance, and understands how thoughtful implementation support contributes to high-quality learning experiences.
Key Responsibilities
Provide day-to-day implementation support to JA network teams adopting and delivering JA Worldwide learning experiences and related resources, including direct support, troubleshooting, and follow-up on implementation needs.
Build positive working relationships with JA network teams, developing an understanding of their needs, contexts, and implementation challenges.
Coordinate and track learning experience requests, access, distribution, and implementation activities across the JA network. Answer member questions and provide clear, timely, and practical guidance through email, virtual meetings, community calls, and other support channels.
Provide hands-on support for Education-owned digital learning platforms, including course setup and configuration, course codes, content updates, user access and permissions, and troubleshooting implementation issues.
Maintain learning experience resources and shared repositories, ensuring materials are current, organized, accessible to the JA global network, and appropriately permissioned.
Maintain and improve implementation of workflows, forms, automated communications, documentation, guides, and other resources that support consistent and effective implementation.
Support onboarding, training, community calls, and knowledge-sharing opportunities for JA staff implementing learning experiences, including support for the LX-Tech Community.
Gather and synthesize implementation feedback, identify recurring needs and opportunities to improve resources, workflows, and member support, and share actionable insights and recommended solutions with the Education Team.
Work closely with colleagues across Education and Technology to resolve implementation challenges, escalating technical issues to the Technology Team when appropriate, and keeping members informed through resolution.
Contribute to a collaborative, member-centered approach that supports consistent and effective delivery of JA learning experiences.
Communicate implementation updates, requirements, timelines, and changes clearly and consistently to relevant stakeholders.
Key Skills and Qualifications
Strong organization and follow-through: Manage multiple requests, resources, workflows, and deadlines with strong attention to detail and consistent follow-through. Experience supporting multiple projects and stakeholders is preferred.
Strong communication and collaboration: Excellent written and verbal communication skills in English, with the ability to explain processes and technical information clearly, patiently, and respectfully. Demonstrated ability to collaborate effectively with colleagues across countries, cultures, time zones, roles, and varying levels of technical and educational experience. Strong interpersonal and support skills, with a commitment to listening attentively, responding promptly, and ensuring members feel informed and supported. Confident facilitating virtual meetings, onboarding and training sessions, and community calls. Additional language skills are a plus.
Digital platforms and problem-solving: Ability to learn, navigate, and support digital learning platforms and tools, including course configuration, user access, content management, workflows, and troubleshooting. Demonstrated practical problem-solving skills, including investigating implementation and platform issues, identifying effective solutions, providing direct user support, and determining when escalation is necessary. Able to create clear, user-friendly documentation, instructions, guides, and other support resources. Experience with Microsoft 365, SharePoint, Power Automate, Articulate 360, H5P, learning management systems, or similar tools is preferred.
Adaptability and initiative: Comfortable learning new tools and processes, working independently, and identifying practical ways to improve implementation and support.
Relevant experience and education: Relevant professional experience in education, learning and development, program implementation, training, operations, or member or customer support. Experience supporting the implementation and delivery of learning programs, curricula, digital courses, or educational resources is preferred, particularly in educational settings such as teaching, facilitation, instructional support, curriculum implementation, educational technology, or youth program delivery.
Experience working in an international, multicultural, nonprofit, or network-based organization is a plus. A bachelor’s degree in education or a related field is preferred.
Location
This is a remote, full-time position.
Compensation
Compensation will be determined based on location, relevant experience, and the employment or engagement arrangement. Benefits are available to eligible employees. Applicable compensation ranges will be provided in accordance with local requirements.
How to Apply
Please send your resumé and cover letter to hr@jaworldwide.org.