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Employment with JA Worldwide

If you’re motivated by JA’s global mission, scale, and impact, we invite you to apply for a position with our organization.

As one of the world’s largest and most-impactful youth-serving NGOs, JA Worldwide delivers hands on, immersive learning in entrepreneurship, work readiness, and financial capability. Reaching more than 23 million young people each year through over 790,000 teachers and business volunteers, JA Worldwide is one of few organizations with the scale, experience, and passion to build a boundless future for the next generation of innovators, entrepreneurs, and leaders. 

 JA Worldwide is a network of teams: Each JA entity has its own board of directors and staff and each operation, whether large or small, works with young people, has an online presence, raises funds, manages finances, delivers programs, organizes events, collects/shares data, and handles diverse legal and compliance issues. When it comes to technology, the JA network operates with a fixed-flexible-freestyle approach where some solutions are global (fixed) while others are regional (flexible) or entirely local (freestyle).  

JA Worldwide has been selected as one of the top ten NGOs in the world in annual rankings since 2019 and is a five-time nominee for the Nobel Peace Prize.

JA Is for Everyone, Everywhere

At JA Worldwide, not only are we committed to diversity of race, ethnicity, age, gender and gender identity, and sexual orientation in our staff, boards, and volunteers, we also highly value diversity of ideas, skillsets, industries, and geography to ensure our students are exposed to the greatest possible range of experiences and perspectives.

To best serve our students and offer them the experiences and role models they need to build self-efficacy, we seek to ensure that the JA network—including staff, teachers, business volunteers, and board members—is as inclusive as our students and alumni. With direct access to adults who share a similar background and set of experiences, JA students gain the confidence to amplify their voices, build sustainable movements, and work toward a better world. Read more.

Technology Enablement & Support Specialist

The Technology Enablement & Support Specialist, reporting to the Global Head of Technology, provides hands-on technical support to headquarters and regional operating centers and JA member locations, with a primary focus on JA’s Technical Systems (Moodle-based LMS, JA Boost—our suite of AI tools, Okta, and more). This role blends L1/L2 support with light Moodle administration/modification and proactive technology enablement across a global network, partnering with staff to increase adoption, confidence, and measurable impact.

The ideal candidate is both a quick fixer and a patient explainer who can influence without authority, communicate the value of technology without jargon, build champions, and turn feedback into improvements. We value candidates who are empathetic, collaborative, service-minded, and take strong ownership of their work.

Key Responsibilities

Moodle LMS Administration and Light Enhancements 

  • Administer Moodle 4.x: users, roles/capabilities, cohorts, groups, enrollments, permissions. 

  • Configure courses and activities (quizzes, question banks, assignments, forums), SCORM/xAPI, H5P. 

  • Perform light theme/configuration work (e.g., minor CSS/JS changes, child theme, language packs). 

  • Manage plugins (evaluate, install, configure, update) and scheduled tasks/cron; support backups/restore. 

  • Coordinate upgrades and testing (sandbox, UAT), maintain change logs, and ensure minimal downtime. 

  • Support SSO and identity integrations (OIDC/SAML through Okta). 

  • Create/adapt reports and dashboards (Moodle reports, configurable reports, or export to Power BI) and perform basic data queries. 

  • Partner with vendors/hosting providers for escalations, performance tuning, and security patching. 

WordPress Administration and Project Support 

  • Provide hands-on administration and support for WordPress sites. 

  • Manage users/roles, plugins, themes, updates, backups, staging-to-production workflows, and documentation. 

  • Perform light front-end and theme adjustments (child themes, minor PHP, CSS, and JS changes); configure page builder content as needed. 

  • Implement and maintain performance best practices (hardening, monitoring, caching/CDN, image optimization, Core Web Vitals basics). 

  • Coordinate SSO integrations via Okta (OIDC/SAML) using appropriate WP plugins. 

  • Liaise with external agencies/vendors when needed; ensure code and content changes follow agreed workflows and quality checks. 

Technology Support (L1/L2) across the Stack 

  • Provide Level 1 and Level 2 triage and hands-on fixes across applications and codebases in multiple programming languages: 

    • Python 

    • TypeScript/JavaScript (backend and frontend stacks, e.g., Node.js, React) 

    • PHP (including WordPress) 

  • Reproduce issues, read logs and stack traces, perform minor bug fixes or configuration changes, author small scripts/utilities, and coordinate clean escalations to engineers when appropriate. 

  • Maintain basic development workflows: Git/branching, issue tracking, environment promotion, and package managers (pip, npm, composer). Familiarity with containers (e.g., Docker) is a plus. 

  • Communicate with staff and network members to diagnose and resolve technical issues, and then documenting solutions and creating/revising knowledge base articles. 

  • Collaborate with colleagues on more complex issues; assist with project implementations across the global network. 

Network Enablement and Adoption 

  • Champion best practices for using Moodle and related tools; translate features into clear value stories. 

  • Design and deliver enablement: short workshops, webinars, office hours, micro‑videos, and quick-start guides. 

  • Create accessible documentation and “how-to” assets tailored to non-technical audiences and multiple languages. 

  • Identify and develop regional champions; facilitate communities of practice and peer learning. 

  • Partner with program, operations, and communications teams to plan internal rollouts and change management. 

  • Collect and synthesize feedback; prioritize improvements and share insights with product/technology stakeholders. 

Operations, Vendor, and Project Support 

  • Serve as liaison with selected vendors/service providers; support vendor management and internal processes. 

  • Assist in testing, UAT coordination, and training for new product rollouts. 

  • Contribute to roadmaps and release communications; ensure alignment with global timelines and time zones. 

Security, Privacy, and Accessibility 

  • Follow security and privacy best practices (e.g., GDPR/FERPA-informed handling, data minimization, access controls). 

  • Support backup/restore, disaster recovery drills, and incident response documentation. 

  • Ensure content and user experiences align with accessibility standards (e.g., WCAG 2.1 AA considerations). 

  • Monitor vulnerability advisories and apply timely patches for Moodle, WordPress core, themes, and plugins. 

Documentation and Reporting 

  • Maintain knowledge base articles, runbooks, and change logs. 

  • Track key metrics (see Success Measures below) and provide regular reporting to leadership and regional stakeholders. 

Qualifications

Required 

  • Prior experience in an IT support/helpdesk or similar technical function providing L1/L2 support. 

  • Hands-on Moodle administration experience (users, roles/capabilities, cohorts, course setup, quizzes, SCORM/H5P, plugin/admin console). 

  • Hands-on WordPress administration and support experience, including managing plugins/themes, updates, backups, and staging-to-production workflows; ability to make minor PHP/CSS/JS changes. 

  • Ability to communicate technical information clearly to non-technical audiences; strong customer service orientation. 

  • Analytical and problem-solving skills; a process improvement mindset and follow-through. 

  • Experience creating user guides, short training, and simple how-to videos or screen captures. 

  • Familiarity with scripting/automation (PowerShell, Bash, Python, NodeJS and/or similar) for basic admin tasks. 

  • Comfortable working across time zones with a global, multicultural network. 

  • Excellent written and spoken English. 

Preferred 

  • Light front-end familiarity for Moodle look-and-feel adjustments (CSS/JS, child themes). 

  • Solid understanding of Moodle upgrades/migrations, hosting models, and performance basics. 

  • WordPress multisite experience; basic SEO/analytics (GA4, Tag Manager), performance tuning, security hardening, and WP-CLI. 

  • Experience with SSO/OIDC/SAML, LTI tools, and reporting exports (e.g., to Power BI). 

  • Exposure to data privacy and accessibility standards; familiarity with GDPR concepts. 

  • Industry certifications (e.g., Moodle Educator or Admin certs). 

  • Additional language proficiency 

Location /Working Hours

This is a 32–40 hour per week contract position with a remote working arrangement and flexible scheduling to accommodate our global network. Some early/late meetings may be required to support multiple time zones. For the right candidate, there will be opportunities to support future upskilling and career development at JA. 

Preference will be given to candidates based in time zones with EMEA business hours (within one time zone of Central European Standard Time) to enable real-time collaboration with the team.  

Compensation 

Monthly contracted rate: US$2,500–3,500

How to Apply

Please send an email to hr@jaworldwide.org no later than March 6 with the subject line “Technology Enablement & Support Specialist.” Please include:  

  • A brief cover letter (not more than 500 words) describing your fit and interest 

  • A résumé or CV 

Applications will be considered as they arrive, so interviews may begin before March 6. You will be informed only if you have been selected for an interview.